Terms and Policy

Terms and Policy

Privacy Policy

Fishlander Pontoons and Custom Tackle Ltd. understand and respect your right to privacy and is committed to protecting any information that you may provide to us. Our website is designed to ensure your privacy will be upheld, while allowing you to gather information about our products and service information.
Fishlander Pontoons and Custom Tackle Ltd. do not gather any personal information when you log on to our website, unless you fill online any of ours online forms or any order information. Any information that is given to our company, such as name and address, email address and phone number will be kept confidential and will not be accessible by third party or be kept in any electronic database or servers. Any information gathered by our site will not distribute or sold to third party and will be kept solemnly for Fishlander Pontoons and Custom Tackle Ltd. sale and marketing purposes. Please feel free to contact us if you have any questions pertaining to our Privacy Policy.

Payment Details

The terms of payment are within Fishlander Pontoons and Custom Tackle Ltd. sole discretion. Methods of payments accepted are VISA, Master Card, wire transfer, personal cheque and cash. Products will be shipped once payment has been received in full by Fishlander Pontoons and Custom Tackle. Currencies accepted are Canadian Dollars only.

Production

Fishlander Pontoons and Custom Tackle Ltd. manufactures and imports products from over sea suppliers. Our products are compliant with TP1332 regulations from the Ministry of Transportation.

Products and Use

Each customer who purchases a pontoon boat must read and understand the provided operational manual. The user must follow all safety details and restrictions provided in the manual and Marine Safety Guidelines. Fishlander Pontoons and Custom Tackle Ltd. will not be responsible for unsafe use or for injury or death cost by such as act prohibited by the manual.

Registry

Each pontoon boat sold to customer must be registered by law and information on Registry Card will be on file for 7 years. The registered owner may sale the vessel on his own will and it is the new owner responsibility to contact Fishlander Pontoons and Custom Tackle Ltd.to register the vessel under his/hers name.  

Shipping Details
-All in-stock orders will be shipped within 3 business days of the order date.

-Pre ordered items and custom products that are shipped from over sea from manufacturers; there may be delays depending on factors beyond our control, such as high volume, seasonal delays or shutdowns for inventory updates.

-Most orders are shipped via TNT, Canada Post and Pulorator. However there may be times we may use United Parcel Service (UPS), Federal Express (FedEx). In Lower Mainland we will customer option of delivery. Shipping charges are not refundable unless the carrier has failed to meet the delivery commitment outlined in their shipping guide. Fishlander Pontoons and Custom Tackle Ltd. will only refund shipping charges when the carrier has failed to meet the delivery commitment and has issued credit to Fishlander Pontoons and Custom Tackle Ltd.. The decision made by a carrier regarding a claim for refund is final. Customer must be sure to communicate correct shipping address to Fishlander Pontoons and Custom Tackle Ltd.. All shippers charge a $10.00 fee if an incorrect address has been provided. These fees will be transferred to the customer, only if the customer provided the incorrect ship-to address.

Cost of Shipping

Cost of shipping will be subject of charge to customer and it will be added to customer invoice. Fishlander Pontoons and Custom Tackle Ltd. have scheduled free delivery on some items and will not charge the shipping cost to customer. Fishlander Pontoons and Custom Tackle Ltd. also will delivery product in Lower Mainland the cost of delivery will be added to customer invoice.

Shortages and Shipping Damage
Fishlander Pontoons and Custom Tackle Ltd. warehouse will include a check list with the order and will be sign by the Warehouse supervisor before the item will be shipped. It is the responsibility of the customer to check all packages for accuracy of contents within 48 hours of receipt. No items shall be invoiced unless shipped. If any shortages occur, it is the responsibility of the customer to contact Fishlander Pontoons and Custom Tackle Ltd. within 48 hours of receipt of package to file a claim for missing goods. In the case of shipping damage, the customer will file a claim with the shipper. In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact us. 

Warranties and returns

Fishlander Pontoons and Custom Tackle Ltd. act as distributor and offers warranty and return policy on every product available to customer. All warranty returns must be shipped to Fishlander Pontoons and Tackle Ltd. for examination and Fishlander Pontoons and Custom Tackle Ltd. will not be responsible for the shipping cost. Customer must proceed with in the time of warranty and follow warranty and return Instruction.   

  • You must e-mail us at info@fishlanderpontoons.com to receive return instructions.
  • Product returns must be shipped to the warehouse location stated on warranty.
  • Returned products should be in the condition they were received in, as well as in their original packaging.
  • Pack the item(s) securely.
  • Please remember to include all warranty cards and manuals.
  • Please include a copy of your receipt and a brief note declaring the reason for the return.
  • Send your package via same shipping company as reviewed.
  • Refunds will be issued to customer by cheque within 3 business days after the returned item has been received and inspected for damage by the manufacturer.
  • The original cost of shipping the item to the customer will be subtracted from the refund.
  • Self Inflicted damages and unsafe handling of the product is not covered in warranty and in this case customer will not be refunded.
  • Small and minor damages to pontoon boats will not be covered under warranty. Repair kit is available with pontoon boats and the customers must repair the vessels them self’s. 
  • Customer has choice product replacement or exchange if the product is in stock or can chose to be refunded when the warranty claim is accepted.
  • Stolen or lost products are no covered by warranty.

Law
By visiting Fishlander Pontoons and Custom Tackle Ltd., you agree without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Fishlander Pontoons and Custom Tackle Ltd. or its affiliates.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Fishlander Pontoons and Custom Tackle Ltd. or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Fishlander Pontoons and Custom Tackle Ltd. and protected by international copyright laws. 

Site Policies, Modification and Severability
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

 

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